Keeping up with a lot of calls can be hard in today’s fast-paced work world. To handle incoming calls quickly and provide great customer service, you need a dedicated team of pros. But it can be expensive and take a lot of time to hire and train an in-house team. These are the times when […]

Are you sick of having calls keep interrupting you when you’re trying to do important things? Most of us face this during and I know how hard it is to balance work and phone. Recently I had a detailed conversaiton with one of our client who chose to hire a virtual call assistant to take […]

The success and reputation of your company depend heavily on the quality of the client experience your call center provides. Few other situations offer your company’s consumers opportunities for direct connection as a service or support call.  One interaction has the power to completely change a customer’s perception of your company and determine if they […]

If you are a product/service company managing several client queries in a single day, you must have used an automated phone answering service to cater to customer requests. These services ensure that you address your customer concerns efficiently and are rated as a customer-centric brand. An automated phone answering service works great for frequently asked […]

Experts in the industry echo the sentiments that virtual assistants have innovated the way we perform tasks and activities. Small and medium business owners are taking the help of a virtual assistant to ensure that the business operates and functions smoothly. There are many advantages in hiring a virtual assistant for a business. Known to […]

How much time does it take to answer calls or emails? If you’re using an automated answering service, you might be surprised at how long it takes to get through to someone. An automated answering system allows callers to leave messages without talking directly to a human being. This saves both parties time and money, […]