Hire a Remote Virtual Assistant For Call Answering
In a scenario of heightened competition, keeping your customers happy and content is vital. Having strong customer service is no longer a luxury but a ‘must’ for businesses’ survival. According to a study, it is said that consumers tend to make maximum calls to your workplace. Also, only 25% of callers tend to hear a live voice, whereas 75% of callers hang up on hearing a voicemail.Therefore, having a person to attend all your phone calls is essential.
But if you are busy handling other responsibilities in your business and are looking for assistance in this task, look no further. Hire a Virtual call answering assistant from Vgrow Solutions to answer all the phone calls that you receive on a business day. The virtual call answering assistant that you recruit will respond to calls during office hours, just like a full-time personal assistant. Our virtual call answering assistant will ensure that all calls you receive by your clients, vendors, and partners are responded to appropriately
Our virtual assistant answering services includes
- Customized messages of your brand for your business calls.
- Setting up business appointments and meetings through client calls
- Maintain a record of all calls received and responded daily
- Collection of information from the calls attended
- Answering general queries with a pleasant tone
Advantages of hiring a virtual call answering assistant from Vgrow Solutions
- Have your all phone calls answered even when you are not present in the office
Even if you are travelling or busy with essential aspects of your business, our virtual call answering assistant will ensure all your business and customer queries are answered. Our VA’s will ensure no information is left out whenever there’s a message that needs to be collected or sent. Our virtual call answering assistant can also help assign priority to calls and get you involved faster when needed.
- Considerable cost savings
In today’s world, you are constantly expected to do more with less. Therefore, adding in-house administrative staff to manage your calls can put a hole in your pocket. Hence, when you work with us, you wouldn’t have to bear staffing and training expenses. Our dedicated virtual call answering assistant will provide all the services of a full-time assistant. Consequently, our VA’s are fully equipped to perform all kinds of virtual assistant answering services.
- A polite and professional approach
Having a great start is vital for a profitable business. That’s why sounding polite and professional over calls is crucial. Our virtual call answering assistants have been in this business for a few years and are specialists trained to answer calls and queries efficiently. They also ensure they have the right tone and voice modulation to sound pleasant over calls. Therefore, rest assured that all your business-related communication is handled proficiently.
- High-security and confidentiality protocol
Maintaining security and confidentiality is one of our top priorities at Vgrow. We take serious measures to protect your company information from unintentional, unauthorized, and unlawful disclosure. Subsequently, we adhere to ISO 27000 standards and conduct regular legal compliance checks to protect our customer data.
- Capability to modify call script as needed at anytime
You can modify our virtual assistant answering services according to your needs. Our virtual call answering assistant is highly adaptable and can modify the call script appropriately. They are capable of adapting to different business scenarios and deliver services aptly.
Running a business means you’ll need to do a million things at once, but you only have two hands. Hire a Virtual call answering assistant and make a statement that your customer’s call is important and you are always available for them. With dedicated virtual assistant phone answering services, you don’t have to worry about managing your administrative tasks.
Our client is a start-up process consulting firm in California, US, serving global corporate customers. With a growing demand for their service across the globe, they started facing challenges in effectively managing international travel for their team.
- Managing time to make reservations and plan itineraries.
- Handling sophisticated tools and apps for travel booking and correspondence.
- Optimizing the travel planning expense and reducing travel costs considerably.