Professional virtual assistant phone answering services to meet your High-Demand Client Call Needs

In the context of increasing competition, keeping your customer’s content is vital. Having strong customer service is no longer a luxury but a crucial need for your business to thrive. According to a study, it is said that consumers tend to make maximum calls to your workplace, out of which 75% of callers hang up when they hear a  voicemail. Therefore, having a person to attend to all your phone calls is essential.

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virtual assistant phone answering services

But if you are busy handling other responsibilities in your business and are looking for assistance in this task, look no further. Hire a Virtual call answering assistant from Vgrow Solutions to answer all the phone calls you receive on a business day.

Our Virtual call answering assistant will be able to:

  • Respond to calls rapidly during office hours like a full-time personal assistant
  • Ensure that all calls by your clients, vendors, and partners are received and adequately responded to
  • Maintain the highest level of language proficiency and be knowledgeable about your company to respond to client queries accurately

Our exclusive virtual assistance call answering services for your business

Virtual assistants at Vgrow Solutions are dedicated to providing tailored services to your business. They focus on being responsive to your customers and addressing their needs quickly.

Answer phone calls with a customized

Answer phone calls with a customized welcome message

When it comes to making an impression on your customers and retaining them, your branding plays a major role. When your VA picks up your customer’s call with a personalized greeting and addresses them pleasantly, then your customer feels valued instantly. This is what our VAs provide for your company! Polished and responsive communication are hallmark features of our virtual assistants. 

Adequately responding to customer queries

Our virtual assistants will learn and understand about your company to communicate effectively with your customers. They will use the instructions, information, and protocols you provide to assist your customers with queries.

Schedule appointments over the phone

Schedule appointments over the phone

If you are looking for your virtual assistant to help you with getting organized, then you have come to the right place! Our virtual assistant will handle your calendar and schedule agendas with prospective and existing clients and vendors. From setting up appointments to handling modifications and cancellations- Vgrow’s VA will help you with these arrangements. 

Record and forward messages to you

Our virtual assistants will maintain a daily record of all the calls. They will also forward the details of the calls to you on a pre-scheduled basis. This way, you will be aware of all the important messages and have a database of these calls.

Schedule appointments over the phone
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Virtual phone answering assistant vs. full-time office receptionist – the right choice for your business

It is expensive to hire a full-time office receptionist because you have to provide them with office space, office supplies, paid leaves, health insurance, dental plans and other perks. This is a significant reason why businesses are turning to virtual receptionists instead. When you hire a virtual receptionist, you do not have to worry about their leaves, breaks, or other types of time off to consider. 

For virtual phone answering assistants, you only have to pay for the services they provide. Having a qualified specialist take your call is critical, and unlike in-house receptionists, whose expertise and skill set fluctuate, when you hire a virtual phone answering assistant from Vgrow, you know they are trained in this area. Moreover, with Vgrow you can hire a virtual assistant for as low as $6/ hour which can eventually help your business save operational costs up to 60%

Thus, if your company’s phone support is crucial to its success, virtual receptionists are the better option since you’ll never have to worry about whether or not someone will be available to take calls.

Advantages of Hiring a Virtual call answering assistant from Vgrow Solutions

Have your phone calls answered even during your absence

Have your phone calls answered even during your absence 

Whether you are travelling or busy with other business activities, our virtual call answering assistant will ensure that your business and customer queries are answered at all times. Our VA’s will ensure no information is left out whenever there’s a message that needs to be collected or sent. Our virtual call answering assistant can also help assign priority to calls and get you involved faster when needed.

Considerable cost savings

Considerable cost savings

In today’s world, you are constantly expected to do more with less. Therefore, adding in-house administrative staff to manage your calls can become costly. Hence, when you work with us, you wouldn’t have to bear staffing and training expenses. Our dedicated virtual call answering assistant will provide all the services of a full-time assistant. They are fully equipped to perform all kinds of virtual assistant answering services.

A polite and professional approach

A polite and professional approach

Having a great start is vital for a profitable business. That’s why sounding polite and professional over calls is crucial. Our virtual call answering assistants have been in this business for years and are trained to answer calls and queries efficiently. They also ensure they have the right tone and voice modulation to sound pleasant over calls. Therefore, rest assured that all your business-related communication is handled proficiently.

High-security and confidentiality protocol

High-security and confidentiality protocol

Maintaining security and confidentiality is one of our top priorities at Vgrow. We take serious measures to protect your company information from unintentional, unauthorized, and unlawful disclosure. Subsequently, we adhere to ISO 27000 standards and conduct regular legal compliance checks to protect our customer data.

Capability to modify call script as needed at anytime

Capability to modify call script as needed at anytime

You can modify our virtual assistant answering services according to your needs. Our virtual call answering assistant is highly adaptable and can modify the call script appropriately. They are capable of adapting to different business scenarios and deliver services aptly.

Get your business up and running 24/7 with our virtual assistant phone answering services!

Running a business means you’ll need to do a million things at once, but you only have two hands. With dedicated virtual assistant phone answering services, you don’t have to worry about managing your administrative tasks. Hire a virtual real estate assistant and make a statement that your customer’s call is important and you are always available for them.

Now focus on what matters most, and let us take care of the rest. Hire a virtual call answering assistant from Vgrow Solutions.

Mine is a well-established wellness center, however, the growing market competition was affecting my profits. To outshine other wellness chains, I routed to digital path and got a custom-made and responsive website built from Vgrow. My website has features to book an appointment and chat with an agent too, and yes I again cherish a growing clientele. Thank you Vgrow!

Kristie.W
Kristie.WManaging Director

It’s almost like magic - I hired John and his designers to revamp my old real estate website. They suggested getting a fresh theme, make the website mobile-friendly and moving to a secured host. I agreed and they did their job exceptionally well! I noticed a 43% decrease in bounce rate and a 19% increase in sign-ups, and it’s been just one month! So grateful for Vgrow Solutions, I highly recommend them.

Patrick.J
Patrick.JOperations Head

I’ve worked with several Amazon digital marketing consultants, but none could deliver results better than team Vgrow. They know their game and have a unique approach to optimize my product listings. I’m amazed with their proficiency - will hire them in future too!

Shelly.V
Shelly.VCEO,

I’m a new vendor on Amazon and was keen to improve the search visibility of my product pages. My friend suggested that I should contact Vgrow, and I’m so glad I did! They are experts in Amazon listing optimization and used the best practices to optimize my product descriptions. I now get more traffic to my pages, thanks to John and his team. Cheers!

Richard.V,
Richard.V, Managing Partner

I’m a freelance digital marketer and wanted to help one of my clients with high-quality videos. I contacted Vgrow and was impressed with their deep knowledge about video marketing and promotion. They were able to grasp all my requirements and did a fantastic job! Highly recommended!

George.V,
George.V,Freelancer

I have a small educational institute and it was important for me to engage students using relevant explainer videos. I contacted Vgrow Solutions and they did the best job in creating videos for my business. Their demonstration is clean and creative - will hire them in the future for other services.

Claire.T,
Claire.T,Business Head

Being new in the business arena, I wanted a CRM that is straightforward and not too overwhelming. Somebody suggested me to get my CRM customized, and I did the same with the help of Vgrow experts. Now I have access to essential features, and my work has become easier! I highly recommend Vgrow for their pragmatic and professional approach.

Ronald.B,
Ronald.B, Managing Partner

We were using an outdated CRM and it was affecting our business operations. We needed a technology partner to migrate our data, and Vgrow was the best help I found. They knew everything about the intricacies of clean data migration and made our transition to the new CRM system a breezy affair. I’ll reach them again with more work.

David.G,
David.G, CEO

I hired Vgrow to write technical blogs and marketing decks for my new product-based company. I wanted to create an informed audience while promoting my product, and team Vgrow served the purpose flawlessly. Their writers are smart and productive - will continue to outsource services from them!

Jeff .M
Jeff .M Marketing Head

I hired team Vgrow around seven months back to help me with SEO - I desperately wanted my new spa facility to get noticed by the targeted audience. John’s team was very active in understanding my business goals - they drafted a solid SEO campaign and bought phenomenal results right from the first month of implementation. Now my website ranks on the first page of Google and I attract new customers every day. Many thanks to Vgrow Solutions!

Nicole.F
Nicole.FHead - Sales and Marketing

Hiring virtual assistants is a smart way to cover monotonous but important work. With the help of VAs, my small team can focus on core business functions and bring in more revenue streams. Many thanks to team Vgrow!

Michael.W
Michael.WManaging Director

Mine is a small business with a small team. Honestly, we lacked experienced executives who could manage customer concerns. We hired team Vgrow for call answering and help desk support, and have seen a dramatic difference in our business performance. Hiring John and his team was one of the most favorable decisions I made. I’d highly recommend using Vgrow solutions to hire expert virtual assistants.

Debbie . T
Debbie . TFounder and CEO

FAQ – Question and Answer

The answering service is used to answer calls, make calls, and provide information on behalf of a company. It not only benefits your clients but your employees as well. They are cost-effective and provide services 24×7, unlike office assistance. This service is ideal for small and medium-sized businesses who don’t have the financial resources to hire an in-house team to handle their volume of calls.

Virtual answering services are nothing but someone answering your phone calls for you, but instead of being in your office, they do it from a remote location.

There are many benefits of having virtual phone answering services such as- Streamlines good communication between organization and customers

  • Provide 24×7 support
  • Keeps track of information quickly and efficiently
  • offers a faster interaction than email, easy and quick to use
  • Scalable solutions and expands your business
  • Supports more users and new capabilities

A Cost-effective and practical way to boost your business

Virtual assistants handle administrative and customer service tasks. We have expertise in digital services like web development, SEO, content writing, graphic designing, and social media management to help you out in every aspect.

Get In Touch

A Cost-effective and practical way to boost your business

Virtual assistants handle administrative and customer service tasks. We have expertise in digital services like web development, SEO, content writing, graphic designing, and social media management to help you out in every aspect.

Get In Touch