Professional virtual assistant phone answering services to meet your High-Demand Client Call Needs
In a scenario of heightened competition, keeping your customers happy and content is vital. Having strong customer service is no longer a luxury but a ‘must’ for businesses’ survival. According to a study, it is said that consumers tend to make maximum calls to your workplace. Also, only 25% of callers tend to hear a live voice, whereas 75% of callers hang up on hearing a voicemail.Therefore, having a person to attend all your phone calls is essential.
But if you are busy handling other responsibilities in your business and are looking for assistance in this task, look no further. Hire a Virtual call answering assistant from Vgrow Solutions to answer all the phone calls that you receive on a business day. The virtual call answering assistant that you recruit will respond to calls during office hours, just like a full-time personal assistant. Our virtual call answering assistant will ensure that all calls you receive by your clients, vendors, and partners are responded to appropriately.
Our virtual call answering assistant will be able to:
- Respond to calls rapidly during office hours like a full-time personal assistant
- Ensure that all calls by your clients, vendors, and partners are received and adequately responded to
- Maintain the highest level of language proficiency and be knowledgeable about your company to respond to client queries accurately
Our exclusive virtual assistance call answering services for your business
Virtual assistants at Vgrow Solutions are dedicated to providing tailored services to your business. They focus on being responsive to your customers and addressing their needs quickly.
Answer phone calls with a customized welcome message
When it comes to making an impression on your customers and retaining them, your branding plays a major role. When your VA picks up your customer’s call with a personalized greeting and addresses them pleasantly, then your customer feels valued instantly. This is what our VAs provide for your company! Polished and responsive communication are hallmark features of our virtual assistants.
Adequately responding to customer queries
Our virtual assistants will learn and understand about your company to communicate effectively with your customers. They will use the instructions, information, and protocols you provide to assist your customers with queries.
Schedule appointments over the phone
If you are looking for your virtual assistant to help you with getting organized, then you have come to the right place! Our virtual assistant will handle your calendar and schedule agendas with prospective and existing clients and vendors. From setting up appointments to handling modifications and cancellations- Vgrow’s VA will help you with these arrangements.
Record and forward messages to you
Our virtual assistants will maintain a daily record of all the calls. They will also forward the details of the calls to you on a pre-scheduled basis. This way, you will be aware of all the important messages and have a database of these calls.
Virtual phone answering assistant vs. full-time office receptionist – the right choice for your business
It is expensive to hire a full-time office receptionist because you have to provide them with office space, office supplies, paid leaves, health insurance, dental plans and other perks. This is a significant reason why businesses are turning to virtual receptionists instead. When you hire a virtual receptionist, you do not have to worry about their leaves, breaks, or other types of time off to consider.
For virtual phone answering assistants, you only have to pay for the services they provide. Having a qualified specialist take your call is critical, and unlike in-house receptionists, whose expertise and skill set fluctuate, when you hire a virtual phone answering assistant from Vgrow, you know they are trained in this area. Moreover, with Vgrow you can hire a virtual assistant for as low as $6/ hour which can eventually help your business save operational costs up to 60%
Thus, if your company’s phone support is crucial to its success, virtual receptionists are the better option since you’ll never have to worry about whether or not someone will be available to take calls.
Advantages of hiring a virtual call answering assistant from Vgrow Solutions
Have your all phone calls answered even when you are not present in the office
Even if you are travelling or busy with essential aspects of your business, our virtual call answering assistant will ensure all your business and customer queries are answered. Our VA’s will ensure no information is left out whenever there’s a message that needs to be collected or sent. Our virtual call answering assistant can also help assign priority to calls and get you involved faster when needed.
Considerable cost savings
In today’s world, you are constantly expected to do more with less. Therefore, adding in-house administrative staff to manage your calls can put a hole in your pocket. Hence, when you work with us, you wouldn’t have to bear staffing and training expenses. Our dedicated virtual call answering assistant will provide all the services of a full-time assistant. Consequently, our VA’s are fully equipped to perform all kinds of virtual assistant answering services.
A polite and professional approach
Having a great start is vital for a profitable business. That’s why sounding polite and professional over calls is crucial. Our virtual call answering assistants have been in this business for a few years and are specialists trained to answer calls and queries efficiently. They also ensure they have the right tone and voice modulation to sound pleasant over calls. Therefore, rest assured that all your business-related communication is handled proficiently.
High-security and confidentiality protocol
Maintaining security and confidentiality is one of our top priorities at Vgrow. We take serious measures to protect your company information from unintentional, unauthorized, and unlawful disclosure. Subsequently, we adhere to ISO 27000 standards and conduct regular legal compliance checks to protect our customer data.
Capability to modify call script as needed at anytime
You can modify our virtual assistant answering services according to your needs. Our virtual call answering assistant is highly adaptable and can modify the call script appropriately. They are capable of adapting to different business scenarios and deliver services aptly.
Get your business up and running 24/7 with our virtual assistant phone answering services!
Running a business means you’ll need to do a million things at once, but you only have two hands. Hire a Virtual call answering assistant and make a statement that your customer’s call is important and you are always available for them. With dedicated virtual assistant phone answering services, you don’t have to worry about managing your administrative tasks.
Now focus on what matters most and let us take care of the rest. Hire a virtual call answering assistant from Vgrow Solutions.
Higher productivity, 29% improvement in positive reviews!
Mine is a small business with a small team. Honestly, we lacked experienced executives who could manage customer concerns. We hired team Vgrow for call answering and help desk support, and have seen a dramatic difference in our business performance.
Hiring John and his team was one of the most favorable decisions I made. I’d highly recommend using Vgrow solutions to hire expert virtual assistants.
Better team management!
Our client was a solo attorney and counselor in business employment and litigation matters.