How Hiring a Virtual Call Assistant Increased Your Productivity by 50%
Are you sick of having calls keep interrupting you when you’re trying to do important things? Most of us face this during and I know how hard it is to balance work and phone. Recently I had a detailed conversaiton with one of our client who chose to hire a virtual call assistant to take care of all her calls because of this. She says the effects have been amazing—she is 50% more productive now than before.
Come join me as we explore her experience with hiring a virtual call assistant
The Table of Contents
The Need for an Online Assistant for Calls
Why hiring a virtual call assistant is a good idea
How to Pick the Best Virtual Assistant
Numbers and facts about virtual call assistants
The Need for an Online Assistant for Calls
When our client didn’t have a virtual phone assistant, she constantly got calls during the day. These interruptions not only slowed her down, but also made it hard to focus on important chores. It was clear that she needed to find a way to focus on her work while still making sure that important calls were answered quickly.
She learned about the idea of a virtual call assistant after doing a lot of study. A virtual call assistant is a worker who works from home and takes calls from other people. They can take messages, answer the phone, set up meetings, and even give basic customer service. She chose to try this because it looked like the best way to solve her problem.
Why hiring a virtual call assistant is a good idea
When she hired a virtual call assistant, she noticed right away that she was much more productive. Here are some of the most important perks she saw:
- Less interruptions: When she had a virtual assistant to answer phones, she didn’t have to stop what she was doing all the time to answer them. This kept her focused on her work and helped her get things done faster.
- Better Time Management: Her virtual call assistant could sort calls by importance and block out calls that weren’t necessary. This saved her time because she only had to deal with calls and texts that were important.
- More professional: Having a virtual call assistant made her business look more professional. The quick and professional way that clients and customers’ calls were taken was very impressive.
- More available: She didn’t have to worry about missing important calls when she wasn’t accessible with a virtual call assistant. The person who answered her calls and took notes could do it even when she wasn’t in the office or in a meeting.
How to Pick the Best Virtual Assistant
To get the best virtual phone answering assistant for your needs, you should be careful when hiring one. Here are some things to think about:
Had an extensive experience
Find a virtual call assistant who has worked in your field before. They will know more about the terms you use and the goals of your business.
Accessibility
Make sure the virtual call assistant can work during business hours and handle the number of calls you get.
Communication Skills
A virtual call assistant you hire should be able to talk to your clients and customers clearly and easily.
Technology
Make sure the virtual phone answering assistant knows how to use the technology you need, like tools for customer relationship management (CRM) and forwarding calls.
Numbers and facts about virtual call assistants
Here are some numbers that show how popular and useful virtual phone assistants are becoming:
- Small Business Trends found that 80% of small business owners who hired a virtual assistant said they could complete their work faster.
- The International Virtual Assistants Association did a study that showed hiring a virtual assistant instead of a full-time employee can save a business up to 78% in hiring costs.
- The American Society of Administrative Professionals did research that showed 67% of bosses think their virtual assistants help them accomplish more work.
Read this blog to learn how to train your virtual call assistant efficiently: Tips for Training Your Virtual Assistant to Answer Phones Professionally
Conclusion
Our client is much more productive now that she has a virtual phone assistant. She’s been able to focus on her job and get more done in less time thanks to fewer interruptions, better time management, more professionalism, and being more available.
Businesses can get the same benefits by hiring the right virtual assistant call answering service like Vgrow and using their skills. No more letting phone calls get in the way of your work; hire Vgrow’s virtual phone answering service and see the difference it makes.
Andrew Gray
Andrew Gray is the Senior Operations Manager at Vserve Amazon Listing Services, a position he's held since 2021. He is renowned for operational excellence, leading teams to achieve sales growth and enhanced customer service. Andrew's role is crucial in optimizing the company's operations and maintaining its reputation for efficient back-office solutions.
