Hiring a virtual assistant is one of the first and the most important steps you can make as an entrepreneur. Although hiring virtual assistant services is like hiring any other employee, the only difference is they work from a remote location instead of a physical office. They help you perform all your mundane tasks to ensure you can focus on tasks that are a higher priority.
As the saying goes, ‘your employees make and break your business,’ it is crucial you have the right kind of people in your team. The right virtual assistant services can scale your business to the next level. It’s a strategic decision that will reduce costs, increase productivity, improve work quality, and introduce flexibility in your business.
As a bonus, new opportunities have opened up for people with multiple skill sets due to the high demand for virtual assistant services.
Therefore, if you have decided on hiring virtual assistant services, you must be wondering where to start. Even though many companies provide virtual assistant services, it is essential to pick the one that is more aligned with your business. The task might sound tedious but trust me; the effort is worth it.
Hence, here are six tests you can perform that will help you find the right VA for your business.
Test their communication skills
This is one of the most basic but crucial tests! A personal virtual assistant communicates with you and your clients regularly. You wouldn’t want a person who isn’t clear in their communication as it might lead to misunderstandings. Ensure they know how to talk to people and communicate a message via phone call, text, chat, or email. Therefore, conduct specialized tests such as mock customer interaction, mock email writing, or ask them to take an online English proficiency exam to test their skills.
Communication also involves presenting ideas and constantly staying in touch. These tasks may include weekly phone calls, updates every starting week, or any unique ideas they have that help you stay connected.
Test their social media skills
In current times, social media is playing a significant role in marketing and customer acquisition. Hence it’s essential to ensure your VA knows their way around it! Posting ads, upcoming events, offers, blogs, and researching the current market and latest trends are a few must-have skills for a virtual assistant. They need to have basic skills to manage your social media accounts like Twitter, LinkedIn, Facebook, etc. You can test these skills by asking them to come up with ad ideas and maybe manage your social media accounts under supervision. Also, ensure they are equipped to pop into your Twitter account and fix something or spruce up your LinkedIn account when necessary.
Test their management skills/tools
One of the core skills a personal virtual assistant must have is management and multitasking. Management skills is the ability to navigate and quickly learn whichever management tool your company uses. Apart from using basic applications such as MS Office or Google apps, you can assess the VA’s skills in the following categories-
Core skills – These are the must haves!
Supplementary skills – The nice-to-have skills.
Bonus skills – As the name says, it’s a bonus for you!
Furthermore, ensure your virtual assistant knows how to make things work even during a busy schedule. This requires well planning and scheduling skills. A good virtual assistant must be able to automate, schedule notifications and reorganize your entire day schedule quickly like a piece of cake.
You can test these skills by asking them the tools they are familiar with and their proficiency. You can also put them in high-pressure situations and see how they perform.
Test their accountability and ownership
We all make mistakes. Learning is a process of making mistakes. But owning up to them and trying to focus on getting better is an admirable quality. Ensure that your personal virtual assistant has ownership qualities to see tasks through and is accountable for the aftermath. Also, make sure your VA’s priorities align with yours and know how to navigate conflicts with kindness. You wouldn’t want someone rude as it would reflect negatively on your brand.
Hence, you can test these qualities but conducting interactive mock sessions where an examiner can evaluate their performance based on their problem solving skills. Also, you can check their accountability and ownership by conducting group events and activities to see if they own up to their tasks.
Test their timeliness and dependability
An eye for detailing is always a great advantage for any business. Virtual assistants with this skill can be very beneficial. They can produce detailed reports to track a project’s status, progress, and areas for improvement. Even though this might take up time, a personal virtual assistant must have a knack to finish all tasks before deadlines. Also, when handling tasks related to customer details, it’s always necessary to ensure they take measures to maintain confidentiality.
Therefore, you can test these skills by giving them tasks with strict deadlines and check how effectively it gets completed.
You ask them about how they handle sensitive information and call references.
Test their experience
Suppose you own a small startup, and your audience comprises a serious and evolved group of people and decision-makers. You wouldn’t want an amateur working for you with no industry experience. Virtual assistant services with a background in your business sector helps to understand what the audience really wants. Also, this will help you come up with quick solutions to any glitches. You can test these skills by putting them in mock situations or asking them questions such as:
What would you do if you received a task that you didn’t know how to complete?
What will you do if you are working on a strict deadline and your computer crashes?
Give an example of the time where you proactively addressed a client’s need.
Hiring virtual assistant services is a great way to increase your productivity and focus on what really matters. To ensure you hire the right VA, review the skills and qualifications mentioned above, and determine which ones are a priority for you. Many companies provide virtual assistants for startups, virtual assistants for entrepreneurs, or even just a personal virtual assistant. If you are looking for efficient and low cost virtual assistants, Vgrow Solutions is one of the best in the industry. Get in touch for a free consultation.