Why hire Virtual Assistant for phone answering service?
Last updated on January 28th, 2026
Experts in the industry echo the sentiments that virtual assistants have innovated the way we perform tasks and activities. Small and medium business owners are taking the help of a virtual assistant to ensure that the business operates and functions smoothly. There are many advantages in hiring a virtual assistant for a business. Known to multi-task, virtual assistants are a perfect fit for phone answering services of the business.
Table of Contents
Reasons why to hire a virtual assistant for phone answering services
Depending on the need, the phone answering service team can be established for the business
Virtual assistants for phone answering service
How to select the right virtual phone answering assistant for your business
What a virtual phone answering assistant can do
Benefits of a Virtual Assistant Phone Answering Service
Why hire a virtual assistant for phone answering from Vgrow solution?
Reasons why to hire a virtual assistant for phone answering services
Several businesses need phone answering services. Phone answering services complement the business. The respective services help in building a positive image about the brand and various products that are sold under the brand. Thus, it is necessary that business owners have phone answering services. Additionally, the service becomes a must-have for businesses who need to deal with product queries from customers and provide solutions and answers for the product-oriented doubts that are raised by the customers. This aligns with the growing trend of utilizing virtual assistants for small businesses to manage essential operations while maintaining a professional customer experience. Some business owners are not aware of the geographical location of their customer base. Thus, it becomes mandatory for such business owners to have a dedicated round-the-clock phone answering service.
Depending on the need, the phone answering service team can be established for the business
There are no hard and fast rules when it comes to setting up a phone answering service team of virtual assistants. Depending on the nature of the business and the resources available, the business owner can decide the headcount of the phone answering service team.
Virtual assistants for phone answering service
One of the best things to do is to have virtual assistants take care of the phone answering service of the business. By doing this, the business owner will benefit and he can be assured of professional services.
How to select the right virtual phone answering assistant for your business
To begin with, once you have made up your mind that you will hire a virtual assistant for the phone answering service of your business, you must not be in any kind of hurry to recruit one. You can take your time and decide if your business requires a full-time phone answering virtual assistant, or are you looking for someone who will work with you as and when the need arises. Also, you must decide if you need to hire a virtual phone answering assistant from an agency or a company that provides virtual assistant services. We recommend that you seek the help of a company that provides virtual assistant services as the group will hire only individuals who are good at their job. Vgrow Solutions is one of the best virtual assistant service providers in the market. Depending on the needs of your business, Vgrow Solutions will support your business with either an individual virtual phone answering assistant or a team of dedicated virtual phone answering assistants.
What a virtual phone answering assistant can do
There are many ways how a virtual phone answering assistant can help. In no order of importance, here is listing a few important tasks of them all.
Can deal with customers’ queries
A virtual phone answering assistant will deal with queries from the customer. It is unknown as to when, which customer will call the business and with what query. Thus, it is essential to have a dedicated individual or a team of individuals who are available for the customer at all times. Furthermore, the virtual assistant who is assigned with the phone answering task must necessarily possess the knowledge and the skill set to deal with the customers’ query. Some customers and users will call the business because they want some guidance related to the product or service of the business. Thus, it becomes necessary that the virtual assistant for phone service is able to solve the customer’s problem and help the customer depending on the need.
Virtual assistants can work round-the-clock
If you have a virtual assistant who works for your business 24/7, you can be assured that the virtual assistant will work on your behalf even when you are asleep. A majority of virtual assistants for phone answering services work even on national holidays and during the weekends. Additionally, a section of virtual assistants work during non-business hours. It is not known when the customer will call and with what query. Thus, having a virtual assistant for phone answering service work round-the-clock is an added advantage for your business. The regular workforce will leave the office premises at a stipulated time every day. However, a virtual assistant will work for your business even beyond business hours of work.
Will help when expanding the business to the next level
Virtual assistants for phone answering service will lend a helping hand at all times, especially when expanding the business to the next level. An individual virtual assistant or a team of dedicated virtual assistants who are assigned for phone answering services work outside the office. They work remotely for the business. Thus, when the business is expanding, the virtual assistants do their assigned job from their geographical location and do not come in the way of the business expansion. This is one of the reasons why business owners are hiring virtual assistants for phone answering services.
Help in creating a positive image about the brand and business
Virtual assistants for phone answering services also double up as one of the best ways to advertise the brand and the business. The team of virtual assistants who work on behalf of the brand or the business create a positive image about the products and services of the business in the minds of the customers. By presenting them in a professional manner and by solving the customers’ product-related query or problem, the virtual assistants gain the confidence of the customers over a phone call. There can be times when the customer has a not so happy and good experience when using the product or service of the business. The irate customer calls the dedicated number. The virtual assistant for phone answering service answers the phone, and the disappointed customer is a happy consumer just over a phone call, thanks to the virtual assistant who is responsible for this turnaround.
As a business owner, if you wish to have a team of dedicated virtual assistants for phone answering services who can support your business, you must take a closer look at the virtual assistants services that are offered by Vgrow solutions.
Benefits of a Virtual Assistant Phone Answering Service
A virtual assistant phone answering service can significantly improve the efficiency of your business operations by ensuring all incoming calls are managed professionally and without delay. With virtual assistant phone answering support in place, your business maintains a polished and reliable first point of contact, while a dedicated virtual assistant call answering service ensures no important communication is missed.
- Answers calls promptly from clients, customers, and vendors
- Improves response times and prevents missed calls
- Enhances brand trust, credibility, and professionalism
- Ensures smooth communication and timely follow-ups through virtual assistant phone answering
In addition to call handling, virtual assistant answering calls plays a vital role in supporting daily operations and customer engagement. By relying on virtual assistant phone answering, business owners and internal teams can stay focused on growth while maintaining consistent, high-quality service.
- Handles a wide range of customer questions and requests
- Schedules appointments and manages calendars efficiently
- Provides basic product or service information when needed
- Reduces interruptions for in-house teams
Offers flexible, reliable support through a virtual assistant phone answering service for 24/7 availability
Why hire a virtual assistant for phone answering from Vgrow solution?
The virtual assistant for phone answering service from Vgrow solution will provide valuable service to your business, from inquiries to follow-up calls. The dedicated virtual assistants for phone answering are equipped with good communication skills. They will seamlessly handle your calls from clients, vendors, and customers. The price starts at $7/FTE/hour. As a business owner, if you are looking for quality virtual assistants for phone answering services at an affordable cost, you must get in touch with the team at Vgrow Solutions now.
FAQ
1: What is a virtual phone answering assistant?
A virtual assistant who answers customer calls and handles inquiries remotely.
2: Can a virtual assistant work after business hours?
Yes, virtual assistants can work 24/7, including weekends and holidays.
3: How much does it cost to hire a virtual assistant from Vgrow Solutions?
Prices start at $7/FTE/hour.
4: Can a virtual assistant handle multiple customer queries?
Yes, they are trained to handle queries professionally and efficiently.
5: Can virtual assistants help in business expansion?
Yes, they support phone answering and customer service without affecting business growth.
Andrew Gray
Andrew Gray is the Senior Operations Manager at Vserve Amazon Listing Services, a position he's held since 2021. He is renowned for operational excellence, leading teams to achieve sales growth and enhanced customer service. Andrew's role is crucial in optimizing the company's operations and maintaining its reputation for efficient back-office solutions.
